Shipping Policy

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods and Delivery Times

We partner with trusted carriers to ensure reliable delivery. Estimated delivery times are as follows (after processing):

• Standard Shipping (USA & Territories): 3–7 business days — Free
• Expedited Shipping (USA & Territories): 2–3 business days (calculated at checkout)
• International Shipping: 7–21 business days (may vary by country)

Please note: Delivery times are estimates and may be affected by factors beyond our control (such as weather, customs delays, or carrier disruptions).

Shipping Rates

• Standard Shipping within the USA and U.S. Territories is always free.
• Expedited Shipping rates are calculated at checkout.
• International Shipping rates are calculated at checkout based on your location and chosen delivery method.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking details.

• Tracking updates may take up to 24–48 hours to appear after shipment.

International Shipping

• Customers are responsible for any customs fees, duties, or import taxes imposed by their local authorities.

• Delivery times may vary depending on the destination and customs clearance process.

Address Accuracy

• Please ensure your shipping address is correct at checkout. Palmaura is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us at info@palmaura.com

• We will work with the carrier to resolve the issue and provide a replacement or refund where applicable.

Questions

For any shipping-related questions, please reach out to our customer support team at info@palmaura.com